Learn how you can “sleep your way to the top”! I love Arriana Huffington’s boldness. You might not always agree with her, but few public women can top her ability to make you think about life issues. Her Ted Talk “How to Succeed? Get More Sleep” is so spot on and very funny. At only 4 minutes it’s well worth the watch. TedTalk by Arrianna Huffington: How to Succeed? Get More Sleep.
The Power of Yet! You will question everything you know about performance management after sharing Carol Dweck’s research on “growth mindset”. TedTalk by Carol Dweck: The Power of Believing that You Can Improve
Why Why? Every time I watch this video, I step back and ask WHY I am in this business. The introspective look at your personal motivations can be life changing. Make sure you hang on for the 9 minute mark when Simon Sinek shares a slightly different way of looking at the Wright Brother’s story. Bookmark this link as you’ll want to listen to this one more than once. TedTalk by Simon Sinek: How Great Leaders Inspire Action
Embrace Stress! Yes, Make Stress Your Best Friend. Check out this TedTalk by psychologist Kelly McGonigal. She was completely freaked out by an amazing study that suggests we should make stress our friend and live longer. I don’t know any call center manager who is not super stressed most of the time, so wow, we might live forever! TedTalk by Kelly McGonigal: How to Make Stress Your Friend
Find Time for Happiness. This is my all-time favorite and I quote Shawn Achor more than anyone else! His research on the impact of happiness in the workplace is beautifully presented here. TedTalk by Shawn Achor: The Happy Secret to Better Work
Do you have another favorite that your peers might love? Please share in the comments below.
And as always, if you know another call center leader whose life is just as crazy as yours, please share this post and make their day a little brighter!